[Wireless Router] Troubleshooting - Computer(WiFi device) cannot find the WiFi name(signal) of ASUS router | Official Support | ASUS Malaysia (2024)

[Wireless Router] Troubleshooting - Computer(WiFi device) cannot find the WiFi name(signal) of ASUS router

There are some situations that WiFi device(computer or phone) cannot find the WiFi name(signal), like can't find 2.4G/ 5G not working /don't show 6G, or it may be a problem with the WiFi device or the network. Please refer to the instructions below.

Proper noun : SSID (Service Set Identifier) name is also the WiFi name of the wireless network.

Note：

a. It is recommended to try to use other devices (laptops or other phones) to connect to the same wireless (WiFi) network to confirm whether the same situation exists.

If it's a computer problem, it's recommended to contact your phone manufacturer for help.

b. After trying to remove the ASUS router, use other devices (laptops or other routers) to connect to your ISP modem to confirm whether situation is the same.

If it is a problem with the ISP modem, it is recommended to contact your Internet Service Provider (ISP) to confirm the network issues.

c. Supported channels of 2.4 GHz, 5 GHz and 6 GHz WiFi differ according to each country’s local law and restrictions.

For example, your computer's network card and wireless router both support 6 GHz, but your country/region is not available for 6 GHz, you may not be able to connect.

Introduces

1. Check whether your computer has a wireless network adapter and enable

2. Check whether the distance between your computer and the router is too far

3. Forget WiFi connection

4. Check your wireless router's WiFi name

5. Check if your wireless router is set to turn off or hide the WiFi signal

6. Update firmware

7. Standard Reset

1. Check whether your computer has a wireless network adapter and enable:

• 1-1 Type and search [ Device Manager ] in the Windows search bar
• 1-2. Find your wireless network adapter in Device Manager.
• 1-3 Check that the wireless network card is enabled.

Please refer to the FAQ below

• Ifyou have problems with your Wi-Fi network when using the Windows 10/11, please refer toFix Wi-Fi connection issues in Windows (microsoft.com)for moretroubleshooting information.
• Ifyou have problems with your Wi-Fi network when using Mac OS X, please refer to Apple support site Related FAQ: Manage the Wi-Fi connection on your Mac and How to troubleshoot Wi-Fi connectivity.
• [Notebook/Desktop/AIO/MiniPC] Troubleshooting - Computer Wireless Network (Wi-Fi) Issues

2. Check whether the distance between your WiFi device and the router is too far: If the distance is too far or there are obstacles, the wireless (WiFi) signal will be interfered with.

Please place the router close to the frequently used WiFi device(computer or phone) . Shorten the distance between the WiFi device and the router and avoid obstacles, and to avoid affecting the signal strength due to the signal transmission distance.

Please refer to the FAQ below

• [ASUS Wireless Router] How to improve reception of wireless(WiFi) signals(reduce wireless interference)
• [Wireless Router] How to improve Wi-Fi Connection

If there is interference in a specific frequency band, e.g. 5G WiFi signals cannot be found, please refer to the FAQ below

• [Wireless Router] What is difference between 2.4GHz and 5GHz
• [Wireless Router] What is DFS (Dynamic Frequency Selection) and how does it work on ASUS router
• [Wireless Router] What Is The Difference Between WiFi 6 and WiFi 6E

3. Forget WiFi connection: It is recommended to delete the record of not using the WiFi name on your WiFi device(computer or phone) , then scan the WiFi and reconnect.

Please refer to the FAQ below

• [Wireless] How to forget WiFi connection password on Windows/MacOS/Android/iOS
• [Phone] How to connect to Wi-Fi Network
• [Windows 11/10] Connect to a Wi-Fi network
• For Apple products, please refer to Apple's official website to know more about how to connect to Wi-Fi on iPhone, iPad, or iPod touch.

4. Check your wireless router's WiFi name: Check if the WiFi name has changed.

4-1 Connect your computer to the router via wired connection and enteryour router LAN IPor router URLhttps://www.asusrouter.com to the WEB GUI.

Please refer toHow to enter the router setting page(Web GUI)to learn more.

4-2Go to Network Map >Click icon.

4-3 Check whether your wireless the SSID and password.

Please refer to the FAQ [Wireless Router] How to modify Wireless(WiFi) Name and Password in ASUS Router

5. Check WiFi LED light: Check if your wireless router is set to turn off or hide the WiFi signal.

If you are unsure whether the router has WIFI LED or a WIFI physical button, or if you are unsure of their location, please refer to the user manual for instructions.

a. For ASUS routers with designed WiFi LED, you can find the WiFi LED on the top or side panel of the router. If the WiFi LED light is not on, it may not be enabled, please refer to the following FAQ to enable WiFi.

[Troubleshooting] My ASUS router’s WiFi LED light is not ON

b. For ASUS routers with designed WiFi hardware button, you can simply press the WiFi button to turn on/off the WiFi signal. This button can be found on the back, front, or side panel of the router. Please refer to the FAQ below

[Wireless Router] How to Enable/Disable/Hide my ASUS router’s WiFi signal

c. Go to the router settings page to check whether the WiFi signal is turned off or hidden.

c-1 Connect your computer to the router via wired connection and enteryour router LAN IPor router URLhttps://www.asusrouter.com to the WEB GUI.

Please refer toHow to enter the router setting page(Web GUI)to learn more.

c-2 Go to Wireless > Professional, [Enable Radio] defaults to [Yes] (Enabled).

c-3 Go to Wireless > General, [Hide SSID] defaults to [No] (WiFi name is not hidden).

6. Update firmware: Update your firmware regularly to get the latest updates for your router.

Please refer to FAQ [Wireless Router] How to update the firmware of your router to the latest version

7. Please perform Standard Reset on router: please find the RESET button, press it for 5-10 seconds, and power LED will start flashing to finish reset.

Please refer to [Wireless Router] How to reset the router to factory default setting to learn more.

If you cannot solve the problem with the above solution, please contact the ASUS Product Support for assistance.